Terms & Conditions
Last updated: May 30, 2025
1. Introduction
Welcome to Justeatss.id. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and food ordering and delivery services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Definitions
- "Company," "we," "us," or "our" refers to Justeatss.id
- "Service" refers to our food ordering and delivery platform, website, and mobile application
- "User," "you," or "your" refers to anyone who accesses or uses our services
- "Products" refers to food items, beverages, and other consumables offered through our platform
- "Order" refers to a request for Products placed through our Service
3. Acceptance of Terms
By using our Service, you confirm that you accept these Terms and agree to comply with them. These Terms apply to all visitors, users, and others who access or use the Service.
4. Use of Service
Eligibility
- You must be at least 18 years old to use our services
- If you are under 18, you must have parental or guardian consent
- You must provide accurate and truthful information
- You must be located within our delivery area in Indonesia
Account Registration
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- You are responsible for all activities that occur under your account
Prohibited Uses
You agree not to:
- Use the service for any illegal or unauthorized purpose
- Violate any local, state, national, or international laws
- Interfere with or disrupt the service or servers
- Use automated systems (bots) to access the service
- Share false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems
5. Products and Menu
- All food items are prepared fresh daily using quality ingredients
- Menu items and prices are subject to availability and may change without notice
- Product images are for illustration purposes and may vary from actual items
- We reserve the right to modify or discontinue any product at any time
- All products are prepared in facilities that may contain allergens
- We follow halal food preparation standards
6. Orders and Payment
Order Process
- All orders are subject to acceptance and product availability
- We reserve the right to refuse or cancel orders for any reason
- Order confirmation does not guarantee acceptance
- Minimum order amounts may apply for delivery
- Orders must be placed during operational hours (Monday-Saturday: 10:00-21:00 GMT+7)
Pricing
- All prices are displayed in Indonesian Rupiah (IDR)
- Prices include applicable taxes unless stated otherwise
- Delivery fees and service charges may apply
- Prices are subject to change without prior notice
- Promotional prices are subject to terms and conditions
Payment
- Payment must be completed at the time of order placement
- We accept various payment methods through Midtrans payment gateway
- All payments are processed securely through certified payment providers
- Payment confirmation is required before order processing begins
- Failed payments will result in automatic order cancellation
7. Delivery
- Delivery times are estimates and may vary due to traffic, weather, or high demand
- You must provide accurate and complete delivery information
- Someone must be available to receive the order at the delivery address
- Additional charges may apply for delivery to certain areas
- We are not responsible for delays caused by external factors beyond our control
- Delivery is available through our direct service or third-party partners (GoFood, GrabFood)
- Temperature-sensitive items are delivered in appropriate packaging
Delivery Areas
We currently serve customers within our designated delivery zones. Please check availability by entering your address during checkout.
8. Food Safety and Quality
- All food is prepared following Indonesian food safety regulations
- We maintain high hygiene standards in our kitchen facilities
- Products are packaged securely to maintain freshness during delivery
- Please consume food items promptly upon delivery for best quality
- Report any quality issues within 2 hours of delivery for investigation
- We are not responsible for food quality deterioration due to delivery delays beyond our control
9. Cancellation and Refunds
Cancellation Policy
- Orders can be cancelled within 5 minutes of placement if not yet confirmed
- Once food preparation begins, orders cannot be cancelled
- We may cancel orders due to ingredient unavailability or operational issues
- Cancelled orders will receive full refunds
Refund Policy
- Refunds are processed for cancelled orders or verified service issues
- Quality complaints must be reported within 2 hours of delivery
- Refund processing time varies by payment method (3-14 business days)
- Partial refunds may apply for partially fulfilled orders
- Delivery fees are non-refundable unless the cancellation is due to our error
10. Customer Responsibilities
- Provide accurate delivery address and contact information
- Be available to receive delivery or arrange for someone to accept it
- Check order contents upon delivery and report any discrepancies immediately
- Inform us of any food allergies or dietary restrictions when ordering
- Treat our delivery personnel with respect and courtesy
- Provide safe and accessible delivery location
11. Intellectual Property
All content on our platform, including but not limited to text, graphics, logos, images, recipes, and software, is the property of Justeatss.id and is protected by Indonesian and international intellectual property laws.
- You may not reproduce, distribute, or create derivative works without permission
- The Justeatss.id name and logo are our trademarks
- User-generated content may be used by us for promotional purposes
12. Limitation of Liability
To the maximum extent permitted by Indonesian law, Justeatss.id shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or use
- Business interruption
- Personal injury (except where caused by our negligence)
- Food allergic reactions (unless we failed to disclose known allergens)
Our total liability for any claim shall not exceed the amount paid for the specific order in question.
13. Force Majeure
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or internet/technology failures.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.
Dispute Resolution
- We encourage resolving disputes through direct communication first
- Formal complaints can be submitted through our customer service channels
- Unresolved disputes may be subject to mediation or arbitration
- Legal disputes shall be subject to the jurisdiction of Indonesian courts
15. Contact Us
If you have any questions about these Terms, please contact us:
Business Name: Justeatss.id
Email: legal@justeatss.id
Customer Service: support@justeatss.id
WhatsApp: +62 877-4170-4737
Instagram: @justeatss.id
Business Hours: Monday - Saturday: 10:00 - 21:00 (GMT+7)
16. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or prominent notice on our platform. Your continued use of the service after changes constitutes acceptance of the modified Terms.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Justeatss.id regarding the use of our services.