Privacy Policy

1. Introduction

Welcome to Justeatss.id ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our food ordering and delivery services.

2. Information We Collect

3. How We Use Your Information

• Process and fulfill your food orders
• Arrange delivery through our partners or direct delivery
• Process payments securely
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Improve our website, menu offerings, and services
• Send promotional emails and marketing communications (with your consent)
• Personalize your food recommendations
• Comply with legal obligations and food safety regulations

4. Information Sharing and Disclosure

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing through certified providers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Indonesian data protection laws, you have the right to:

• Access and review your personal information
• Update or correct your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Request data portability
• Object to processing of your data for marketing purposes
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information may be retained for accounting and legal compliance purposes as required by Indonesian law.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

10. International Data Transfers

Some of our service providers may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).